Data Center Lifecycle Services
Ongoing
IT monitoring and management
Understanding the Solution
- O The Excellence Center is available 24x7x365 and brings together the entire expert team experience for real-time remote data center monitoring. In Latin America, our mobile team has more than 450 technicians.
- OSpecialists follow rigorous processes in all services provided, always supported by the most advanced technologies on the market. This results in premier interventions with a high level of quality demand in your IT environment.
- The Integrated Management Platform (Plataforma de Gestão Integrada, PGI) allows you to manage your entire IT infrastructure on a single dashboard – with reporting, service order control, asset management, knowledge base and documents as well as relevant customer data.
- Our additional Carbon Zero Data Center services will make your infrastructure more effective and sustainable, with up to 60% energy efficiency gain potential without loss of performance, thus reducing carbon consumption.
Why hire Green4T’s Ongoing services?
- We prioritize three pillars (people, tools, and processes) to ensure the applied quality and efficiency.
- We have the most qualified technical team in the market, specialist in the creation of customized plans, including those of existing infrastructure scalability.
- We are the only company in the segment that combines the monitoring service of climatization systems with on-site team performance for preventive actions that will ensure the continuity of the operation.
- We have the largest stock of parts reserves in the country strategically distributed throughout the national territory – to expedite the solution in case of malfunction.
- We achieved an NPS (Net Promoter Score) rating above 90 for Continued Services that attests our customers’ high level of satisfaction – according to a survey conducted by green4T in 2021.
4 principles of Ongoing services
1 – Prevent and act before failure.
2 – In case of failure, solve in the shortest possible time.
3 – Reduce or eliminate interruptions and maintain availability above 99.99%.
4 – Predict to correct potential problems.
Are you interested?
Learn how Ongoing can help you solve your challenges
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