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Ongoing

Seu data center está
preparado para garantir
máxima disponibilidade?

O serviço de manutenção de data center Ongoing assegura a disponibilidade, fortalece a resiliência e impulsiona a maturidade.

Cooling

Electrical

Infrastructure

Security

Automation

Mission-critical

Ongoing

What we do

Predictive
Maintenance

We transform data and analysis into action: anticipating failures, optimizing resources and ensuring continuity.

Preventive
Maintenance

Executed on a periodic basis to ensure continuity, security and high performance.

Evolutionary
Maintenance

Continuous improvements to data center infrastructure, ensuring it remains up to date, efficient and prepared for future demands.

Corrective
Maintenance

Acts as a complement, correcting any residual failures.

Continuous
monitoring

Acompanhamos sua infraestrutura 24×7×365 para identificar de forma precoce qualquer mudança nos subsistemas do data center.

Integrated Mission-Critical Management

We coordinate teams and technologies in real time to ensure fast responses, assertive decision-making and high availability, even in complex environments.

How we operate

People

The mission-critical service team structure is designed to ensure high availability, fast response and operational excellence, even in environments with high complexity and severity.

Processes

We use proprietary processes to ensure service standardization and quality, as well as the security and integrity of your data and equipment, always aligned with applicable regulations, best practices and your business needs.

Tools

Somando tecnologias avançadas de monitoramento e análise com ferramentas, agimos de forma proativa, identificando falhas de forma precoce e assegurando alta disponibilidade operacional.

Cooling

Electrical

Infrastructure

Security

Automation

Mission-critical

Ongoing

What we do

Predictive
Maintenance

Transformamos dados e análises em ação: prevemos falhas, otimizamos recursos e garantimos a continuidade do seu negócio.

Preventive
Maintenance

Executed on a periodic basis to ensure continuity, security and high performance.

Corrective
Maintenance

Atua como complemento, corrigindo eventuais falhas residuais

Evolutionary
Maintenance

Continuous improvements to data center infrastructure, ensuring it remains up to date, efficient and prepared for future demands.

Continuous
monitoring

Acompanhamos sua infraestrutura 24×7×365 para identificar de forma precoce qualquer mudança nos subsistemas do data center.

Integrated Mission-Critical Management

We coordinate teams and technologies in real time to ensure fast responses, assertive decision-making and high availability, even in complex environments.

How we operate

People

A estrutura da equipe de atendimento de missão crítica é desenhada para garantir alta disponibilidade, resposta ágil e excelência operacional, mesmo em ambientes de alta complexidade e severidade. Essa equipe é composta por três células especializadas, com atuação integrada e complementar.

Processes

We use proprietary processes to ensure service standardization and quality, as well as the security and integrity of your data and equipment, always aligned with applicable regulations, best practices and your business needs.

Tools

Somando tecnologias avançadas de monitoramento e análise com ferramentas, agimos de forma proativa, identificando falhas de forma precoce e assegurando alta disponibilidade operacional.

How continuity is sustained in practice

Operational continuity is the result of coordination across technical disciplines, structured maintenance, continuous monitoring and governance applied on a daily basis. The diagram above represents how these dimensions are organized to reduce structural risk and sustain availability over time.

Equipe NOC realizando monitoramento 24x7 para manutenção de data center com análise de alertas e prevenção de falhas

01

PGI

PGI supports integrated operations management by centralizing data, events and indicators to ensure governance and operational predictability.

02

COR

The Operations and Relationship Center (COR) monitors environments in real time and supports field teams 24×7×365.

03

Inventory

Regionalized inventory ensures high availability, rapid incident response and resilience for mission-critical environments.

It is not about reacting better.
It is about reducing risk before it manifests.

Ongoing is supported by PGI, which records a knowledge base built over years of continuous operations across hundreds of mission-critical environments.

Every incident, deviation, intervention and operational behavior is recorded, contextualized and analyzed, forming a reliable operational memory.

It is this memory that enables:

Identification of recurring failures

Detectar rapidamente degradações progressivas

Understanding of environmental impacts

Revealing invisible structural limitations

What sets Ongoing apart

See in the table below how Ongoing stands out compared to conventional maintenance services:

Criteria

Ongoing

Conventional Maintenance

Approach

Proactive and strategic

Reactive and point-based

Maintenance model

Integrated predictive, preventive, corrective and evolutionary maintenance

Typically limited to corrective or basic preventive maintenance

Monitoring

24×7×365 real-time operations

Partial or non-existent

Operations Center (COR)

Dedicated structure operating 24×7×365

Absent or limited support

Spare Parts

The largest spare parts inventory in the country, strategically distributed

Not available

Asset and Indicator Management

Continuous monitoring, with data analysis and environment evolution

Low visibility of assets and indicators

Focus

Continuity, resilience and maturity of mission-critical infrastructure

Failure correction and basic operations

Operational culture

Management driven by SLAs, documentation, root cause analysis and continuous improvement

Technical execution without strategic vision

Environment evolution

Identification of improvements, upgrades and planned modernization

No focus on evolution — maintenance of the current state

Approach

Ongoing: Proactive and strategic

Conventional Maintenance: Reactive and point-based

Ongoing: Integrated predictive, preventive, corrective and evolutionary maintenance

Conventional Maintenance: Typically limited to corrective or basic preventive maintenance

Ongoing: 24×7×365 real-time operations

Conventional Maintenance: Partial or non-existent

Ongoing: Dedicated structure operating 24 hours a day

Conventional Maintenance: Ausente ou atendimento limitado

Ongoing: The largest spare parts inventory in the country, strategically distributed

Conventional Maintenance: Not available

Ongoing: Continuous monitoring, with data analysis and environment evolution

Conventional Maintenance: Low visibility of assets and indicators

Ongoing: Continuity, resilience and maturity of mission-critical infrastructure

Conventional Maintenance: Failure correction and basic operations

Ongoing: Management driven by SLAs, documentation, root cause analysis and continuous improvement

Conventional Maintenance: Technical execution without strategic vision

Ongoing: Identification of improvements, upgrades and planned modernization

Conventional Maintenance: No focus on evolution — maintenance of the current state

More than maintenance. We deliver maturity, predictability and continuity for your business.

We exceed the availability defined at the design stage to keep your operations continuous, secure and resilient.

+99,998%

proven availability

INCREASE YOUR AVAILABILITY

-

+Incidents | +Tickets

MATURITY

+Availability | +Reliability

+

Journey duration ~ 18 months

Physical layer

Cooling

Electrical

Infrastructure

Security

Automation

Leader in the management and operation of mission-critical environments in Latin America

green4T supports critical operations continuously throughout Latin America, with a technical presence, standardized processes and operational governance applied on a day-to-day basis.

+500

managed data centers

+35 mil

technical assistance per year

+8 mil

equipamentos sob gestão

+9,5 mil

ativos monitorados pelo DCIM

+700

specialized technicians

+70

cities with an operational presence

04

countries with a structured operational presence

26

Brazilian states and the Federal District

Next step

Understand how Ongoing sustains the operational continuity of your data center or CICC through daily method, governance and predictability across the entire lifecycle.

TALK TO A GREEN4T EXPERT

Discover the Ongoing service and transform activity into operational continuity.